How to Help Your Clients to Destress
Planning an event is often stressful at the best of times but right now it is an especially daunting experience, knowing whether guests will be allowed to attend, hoping that all you guests will be healthy, It's even scarier when you could have a hurricane, blizzard, death in the family or organization, or some other disaster (like COVID-19). Keeping clients calm and maintaining trust with them will go a long way in minimizing the impacts of COVID-19 on your business.
Share your plans with them for keeping them and your employees safe. Even if you think the situation has been overdone, emphasize that you recognize the legitimate concern for safety and are taking necessary precautions.
Be sure to let them know how these precautions are directly impacting their event(s). For example, that means they will get literal white glove service for no additional cost, make sure they're aware of that change. Or if it means that the staff will be slightly delayed in clearing tables because they need to change their gloves more often, let them know.
Your goal is to make sure they trust that you have their best interest at heart. When they trust you, you'll have less of an issue dealing with them if they have to cancel or postpone their event.
We'd love to chat about how we can help you navigate this time in your business. We are happy to share tips and things that we believe will help. Send us an email at firstname.lastname@example.org or book a call with us here!